FAQ
Frequently asked questions
Most questions are answered here. If you can't find what you need, get in touch — we're happy to help.
- How do I book a session?
- Pick a location and an open time in the booking calendar, then pay online. Your confirmation and instructions arrive by email right after payment.
- Where do I get the door codes?
- You'll receive the door codes by email with your booking confirmation. They're also on the My bookings page, where all your bookings and their codes live in one place.
- Can I cancel my booking?
- You can cancel a booking on the My bookings page. The cancellation terms are shown with your booking and in the terms of use.
- What should I bring?
- A swimsuit and a towel are enough. A full water bottle, your own bench towel, ice-swimming shoes and a bathrobe can make the visit more comfortable.
- How long does a visit take?
- The hour you book is all sauna time. Arrive 15 minutes early to change, and take your time changing afterwards. Plan about 90 minutes for the whole visit.
- Can I wash up at the sauna?
- Sörnäinen, Laaksolahti, Tahko and Tuira have an indoor shower year-round. Matinkylä and Kivenlahti have no sewer connection, so soaps and shampoos cannot be used — the summer outdoor showers are for rinsing off.
- How do credits and gift cards work?
- You can buy credits in advance and pay for sessions with them, or redeem a gift card as credits. Both credits and gift cards live on the My bookings page.
- Can I swim year-round?
- Yes. At every location you swim in open water in summer and in the ice hole in winter. Check each location's own page for details. Never swim alone in the ice hole.