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Welcome to the warm world of Löylykontti! Here are our rules that enable a safe and comfortable sauna experience for everyone. Please read these carefully – they are important, even though we have written them as clearly as possible.
Löylykontti offers self-service sauna sessions and winter swimming opportunities in a maritime environment. Our service operates automatically: you receive a door code after booking and paying for your session, and the sauna heater warms up automatically according to your reservation.
Sauna session prices vary depending on the time of day. We accept the following payment methods: Paytrail (online payment, credit card payment), Epassi, Edenred, and Smartum. You can load credit in advance and receive discounts: the larger the one-time purchase, the more bonus credits you receive. Prices may change, and current prices can always be found in our booking system.
Paytrail Oyj (2122839-7) acts as the payment facilitator and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the recipient on your bank statement or credit card bill and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, we ask you to first contact the product supplier.
Paytrail Oyj, Business ID: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä paytrail.com/kuluttaja/tietoa-maksamisesta
You can cancel a regular session at least 2 hours before the session starts Private sessions must be cancelled at least 12 hours before the session starts For cancellations made on time, we will refund the full payment Cancellations can be easily made on the "My Account" page
Winter swimming alone is prohibited for safety reasons If you have health concerns, discuss the suitability of winter swimming with your doctor Damaging facilities or property is prohibited Commercial photography requires separate permission
If you bring people to the sauna who have not paid for a session, we will charge:
The original session price for each extra person
An 80 euro inspection fee
In repeated cases, Löylykontti usage rights will be permanently terminated.
We are not responsible for customers' personal property In case of technical issues or force majeure situations (such as extreme weather conditions), we strive to inform about it as soon as possible, but we are not liable for any indirect damages resulting from these We recommend familiarizing yourself with winter swimming safety instructions before starting the activity
Gift cards and balance loads are valid for 18 months from the date of purchase Unused balance will not be refunded in cash
We collect and store the following basic information: name, email, and phone number Security camera recordings are stored for 30 days and are used for maintaining security and investigating possible misuse We use services such as Google Tag Manager and Brevo for marketing purposes You can request to review or delete your information at info@loylykontti.fi
If you lose access to your account (e.g., cannot access your email), contact info@loylykontti.fi
We may update these terms. Continuing to use the service after changes is considered acceptance of the changes.
These terms of use are governed by Finnish law.
If you have questions about the terms of use or our service, contact us at: info@loylykontti.fi
Last updated: December 4, 2024